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FAQs

We receive many calls and emails with questions regarding our fantastic Dwinguler® Play Mats and Bubba Mats, as well as other concerns. We have answered your Q's below, but if you can't find the answer you are after here please contact us

In response to several enquiries regarding plastic based playmats and similar looking products:

There are a number of products appearing online and in some stores being marketed to appear like a Dwinguler® play mat or Bubba Mat. In fact to the extent the copyrighted images and product information is being used to misrepresent these products as being the same as Dwinguler or Bubba Mat. Some of these are branded and many unbranded and generic claiming to be the same safe quality. These products are not the same. These are copy cat products. Unless it is branded Dwinguler® or Bubba Mat then it is an inferior product made from lower quality materials and indeed very often completely different materials. When it comes to chemicals used for baby products, then safety and quality are paramount and are the drive behind Dwinguler and Bubba Mat.

As with all things; you get what you pay for, and when products are made from chemicals for babies and children then the components used should be the safest and best quality. It is no surprise that many large companies and brands choose profits over quality and safety. It may however come as a surprise to know that presently Australia has no mandatory testing required and therefore no real regulation for these types of play spaces made from chemicals. As such we now know why our stores are often offering products with formaldehyde, phthalates, and BPA in them.

The Dwinguler play mats and Bubba Mats choose not to use materials that are known to be banned in other countries, as well as chemicals that are considered suspect. The simple policy is to use only the safest materials in manufacture and then have the product tested to available world standards. 

The Dwinguler play mats and Bubba Mats are tested to meet the strict regulations of The US Consumer Product Safety Improvement Act (CPSIA), EN71, ISO8124 and AU/NZ Equivalent Standard. They are further tested to comply with the European Standards on safety for these types of products. Australia has adopted the standard from Europe as a guide, though as mentioned above there is no requirement to have products tested for compliance locally. It therefore means many cheap and nasty products can continue to be sold locally for our kids.

 

Cheaper Play Mats

There are some play mats sold in Australia, China, Korea, Online, and gift stores that are made from cheaper quality chemicals and not tested to the same high standard as Dwinguler and Bubba Mat. 

Generally these products are made from different materials such as TPU and are lighter weight and do not offer the same higher density and supportive cushion. Even though the mats may look similar in photos and on the surface, there is a clear distinction when you feel and see the product, with cheaper mats flattening when pinched between your fingers, and the surface and lower print quality being a clear sign of cheaper product.

So if you are unsure about different products, please don't hesitate to reach out, and you will always use with confidence the best quality Dwinguler play mats and Bubba Mats.

Safe and Non-Toxic

All of our premium padded play mats including Bubba Mat, Dwinguler, and Babycare floor mats are tested to exceed all international safety and quality standards. 

All of our play mats are manufactured in Korea with high quality non-toxic materials that are friendly to the environment. We comply with all requirements of CPSIA, European Toy Safety Standards as well as Australian Toy Safety Standards. Our products are soft to touch with no plastic feel, and all our mats are free from chemicals, heavy metals, latex, phthalates and formaldehyde. Our factory uses Patent manufacturing methods for producing eco-friendly products. We care for your baby and the planet! 

How are your mats packaged?

Our mats come rolled and packaged securely in a doubled carton, the outer is a craft cardboard carton and then the inner carton is for retail display and online delivery. This ensures your mat arrives and rolls out well to be used and enjoyed. We recommend keeping the carton for the future if required for re-packing, storage or relocation. 

Where are the play mats made? 

All our brands; Dwinguler, Bubba Mat, Baby Care and Modern Collection are made in South Korea. 

 

Is the play mat waterproof? 

Yes, the play mats are waterproof and can easily be wiped cleaned when spills occur. 

 

Are all the mats reversible?

From the very first Bubba Mat design, all of our mats have offered reversible design combinations. Babies and children enjoy colour and imaginative play, so we have always offered a fantastic range of reversible designs. Some are themed, others offer educational and play with Alphabet and numbers so a beautiful range to choose from. 

Can furniture be placed on the play mat?

Generally this is not recommended. Placing furniture on the play mat, especially heavy furniture, may cause permanent depressions or damage to your play mat. 

 

What is the best way to clean the play mat?

Cleaning your play mats is quick and easy! We suggest you use a damp cloth and some warm soapy water to wipe away any mess. Avoid using harsh cleaning chemicals as this may damage the mat. You can also mop over the mat when cleaning your floors , just make sure you are not using any harsh chemical that may harm your baby or your play mat.

 

How do I remove ink or marker from the play mat? 

If your child has discovered their inner artist and decided to get creative with a pen or marker on the play mat you could try using Sugar Soap wipes or Orange Oil Goo and Spot remover as we find this is helpful for removing ink. Remember to wash the mat afterwards with warm soapy water to remove any cleaning product used. Always do a spot test prior to cleaning the mat to avoid causing more damage. 

 

What's the warranty and what does it cover?

We offer a 12 month warranty against manufacturing faults or defects. If you believe you have received a damaged or defective product, please contact us and we will happily assist you with your warranty claim. 

Our warranty does not cover wear and tear caused by use, accidental damage, or failure to follow care instructions. Damage to the while unpacking is also not covered. We recommend you do not use a blade or sharp item such as a knife to unpack the play mat. 

  

Children's Designs and Some for Mum and Dad?

We do a great range of unisex, contemporary children’s, and fun designs. Designed to invite little imaginations, and offer an interactive space for growing families. Many of our designs include Alphabet and Numbers as mentioned, and some are a little simpler for a few years down the track and some beautiful rug inspired and neutral padded mats that offer the perfect solution for contemporary spaces. We hope that the variety on offer gives each family something great for the years ahead.