FAQs

We receive many calls and emails with questions regarding our fantastic Dwinguler® Play Mats and Bubba Mats, as well as other concerns. We will be listing some of these in summary which we hope may be of some assistance with the purchase of children's products.

NOTICE: In response to several enquiries regarding plastic based playmats and similar looking products:

There are a number of products appearing online and in some stores being marketed to appear like a Dwinguler® play mat or Bubba Mat. In fact to the extent the copyrighted images and product information is being used to misrepresent these products as being the same as Dwinguler or Bubba Mat. Some of these are branded and many unbranded and generic claiming to be the same safe quality. These products are not the same. These are copy cat products. Unless it is branded Dwinguler® or Bubba Mat then it is an inferior product made from lower quality materials and indeed very often completely different materials. When it comes to chemicals used for baby products, then safety and quality are paramount and are the drive behind Dwinguler and Bubba Mat.

As with all things; you get what you pay for, and when products are made from chemicals for babies and children then the components used should be the safest and best quality. It is no surprise that many large companies and brands choose profits over quality and safety. It may however come as a surprise to know that presently Australia has no mandatory testing required and therefore no real regulation for these types of play spaces made from chemicals. As such we now know why our stores are often offering products with formamide, phthalates, and BPA in them.

The Dwinguler play mats and Bubba Mats choose not to use materials that are known to be banned in other countries, as well as chemicals that are considered suspect. The simple policy is to use only the safest materials in manufacture and then have the product tested to available world standards. It does cost more, and more again to annually test and certify this, however these products are for our children so the investment is more than worth it and we know parents wouldn't expect anything less.

The Dwinguler play mats and Bubba Mats are tested annually to meet the strict regulations of The US Consumer Product Safety Improvement Act (CPSIA), EN71, ISO8124 and AU/NZ Equivalent Standard. They are further tested to comply with the European Standards on safety for these types of products. Australia has adopted the standard from Europe as a guide, though as mentioned above there is no requirement to have products tested for compliance locally. It therefore means many cheap and nasty products can continue to be sold locally for our kids, and the often arbitrary 'non-toxic' token package marking may not necessarily be trustworthy.

 

Cheaper playmats

There are some playmats sold in Australia, China, Korea, Online, and gift stores that are made from cheaper quality chemicals and not tested to the same high standard as Dwinguler and Bubba Mat. 

Generally these products are made from different materials and are lighter weight and do not offer the same higher density and supportive cushion. Even though the mats may look similar in photos and on the surface, there is a clear distinction when you feel and see the product, with cheaper mats flattening when pinched between your fingers, and the surface and lower print quality being a clear sign of cheaper product.

So if unsure about different products, please don't hesitate to reach out, and you will always use with confidence the best quality Dwinguler playmats and Bubba Mats.


Safe and Non-Toxic

All of our premium padded playmats including Bubba Mat, Dwinguler, and Comflor Prime Babycare floor mats are tested to exceed all international safety and quality standards. 

On the larger and thicker 15mm mats, folding them for packaging and shipping simply puts strong crease lines through and across the mat, and these unfortunately do not settle out over time unless fresh off manufacture equipment. We don’t assume parents will be happy with this so rolling gives us all the best quality mat for the living room

How are your mats packaged?

Our mats come rolled and packaged securely for retail display and online delivery. This ensures your mat arrives and rolls out well to be used and enjoyed. We recommend keeping the carton for the future if required for re-packing and relocation. 

Are all the mats reversible?

From the very first Bubba Mat design, all of our mats have offered reversible design combinations. Babies and children enjoy colour and imaginative play, so we have always offered a fantastic range of reversible designs. Some are themed, others offer educational and play with Alphabet and numbers so a beautiful range to choose from. 

Childrens Designs and Some for Mum and Dad?

We do a great range of unisex, contemporary children’s, and fun designs. Designed to invite little imaginations, and offer an interactive space for growing families. Many of our designs include Alphabet and Numbers as mentioned, and some are a little simpler for a few years down the track and some beautiful rug inspired and neutral padded mats that offer the perfect solution for contemporary spaces. We hope that the variety on offer gives each family something great for the years ahead.