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How to Order on Softmats

Choose the Bubba Mat, Dwinguler or Baby Care that you wish to order and pay by one of our secure and easy ways:
 
1. Online Orders


By Credit Card

We accept Credit Card payments via PayPal gateway, ensuring all of your details remain absolutely confidential. 
Simply go to "Products", Click on mat to see the style, then "Add to Cart", select "Checkout" to complete the transaction with your personal details. A confirmation email will be sent to your nominated email address and the full tax receipt attached to your item when dispatched.

By After Pay

Online orders can be paid via Afterpay. You can read more about Afterpay here.


By Direct Deposit

Payments are also available via bank deposit for online orders, all payment information will be provided to you in the checkout process. 


2. Phone Orders

By Credit Card
We accept Visa and Mastercard and your payment will be processed and verified with you over the telephone.
 
Goods will be dispatched upon receipt of order form and processing of credit card payment or clearance of bank deposit payment. If you have any other queries regarding orders please contact us during business hours.


Delivery


AUSTRALIA

Orders are dispatched from our Melbourne warehouse. We use a Courier Company with the goal of delivering your products securely and reliably. Please allow 2-10 business days for delivery depending on destination. We are happy to advise time frames for orders to remote locations and interstate after consultation with our service providers.


Freight Charges Within Australia


All Orders to VIC, NSW, SA and ACT are delivered at a flat rate of $10. Although some remote areas may incur an out of range fee if this is the case, you will be notified of any additional costs to your delivery location. 

All Orders to QLD, TAS are delivered at a rate of $19 (Mats) - $49 (Castle or larger orders), this will be calculated at checkout. Although some remote areas may incur an out of range fee if this is the case, you will be notified of any additional costs to your delivery location. 

All Orders to WA/NT are delivered at a rate of $29 (Mats) - $129 (Castle or larger orders), this will be calculated at checkout. Although, some remote areas may incur an out of range fee if this is the case, you will be notified of any additional fees to your delivery location. 

SHIPPING RATES AU

VIC $10 FLAT RATE

NSW/SA/ACT $10 FLAT RATE

TAS $19 - $49

QLD $19 - $49  

WA/NT $29 - $129


NEW ZEALAND

We now offer shipping to NZ with a flat rate of AU$49 shipping fee.
If you have any enquiries, please contact us via our contact page on this website.


International

If you would like more details and destination specific pricing for other regions and options, or for any enquiries regarding shipping please do not hesitate to contact us during business hours.


Pricing

Prices are listed in Australian dollars and include GST (10%). We reserve the right to alter prices at our discretion.


Warranty

Our play mats come with a 12 month manufacturer's conditional warranty covering manufacture and correct use of the product according to the care instructions contained with the product and again listed on the website. This ensures your play mat will be free from manufacture defects and can be enjoyed for many years. For warranty claims relating to new product faults, contact must be made with Softmats within two weeks of dispatch to receive a Return Exchange Request Code (RERC) and to arrange a product exchange.


Over the 12 month warranty period from date of sale, claims to be made for product failure must be made with Softmats in a timely manner within the 12 month timeframe to discuss the concern and arrange an RERC. Please ensure the care instructions are understood, as warranty claims resulting from not following the care instructions will not be honoured. If you have any further warranty enquiries please feel free to contact us via e-mail or phone.


Terms and Conditions


Returns

Please contact us to discuss the return options for Softmats. 

Softmats wants you to be absolutely happy with your purchase so you can enjoy it for many years. If for whatever reason you're unhappy with your play mat we'll happily take it back for an exchange (for warranty or change of mind) or refund (if it is unused and in the same complete condition and packaging as when it was sold). Please contact us to discuss the concern and resolution and to receive an RERC that must be included with all product returns for processing.


Refund/exchanges on products will be for the invoiced value of the product only, with the responsibility for shipping dependant on the circumstances outlined to follow. The approved return standard registered postage will be covered by Softmats by way of reimbursement on valid and approved exchanges (excluding change of mind) and warranty claims with an RERC. However return standard registered postage will be the responsibility of the customer if the return is due to a 'change of mind' or for approved 'refunds'. In this circumstance the product must be returned unused and in the same condition and packaging as when it was sold and must also have an accompanying RERC. Upon verification of the condition of the returned product, a reimbursement will be issued.


All returns and exchanges must contain the complete product, packaging, and all materials that were received and as they were received along with any bonus products, materials, or items. If the return/exchange item is not complete as outlined then the transaction will not be processed. If the matter has not been discussed with Softmats and a required RERC not received and forwarded with the return/exchange the transaction will not be processed.

Given the nature and use of the Bubba Mat™ it cannot be returned for a refund if the product has been opened and used.


Damaged goods


Softmats has taken exceptional care when organising the packaging and sending of your play mat. If an item should arrive damaged, please contact us promptly to discuss an appropriate resolution. We take the utmost care to check over our stock before it leaves us; however should an item arrive that is faulty we will happily replace that item upon receipt with an RERC and authentication of fault. The approved standard registered postage will also be covered by Softmats by way of reimbursement on approved and authenticated replacements.


Sold out items


If the play mat you would like is SOLD OUT, email or call us so that you are the first to know when the product becomes available again. In the unlikely event of an item you have ordered being unavailable, Softmats will contact you promptly to organise an alternative choice or we will put the item on priority backorder for you.


Missing parcels


Because we only send domestically via Registered Auspost or Courier service, every play mat should arrive at the chosen destination and be collected or signed for by the owner, or permission given to leave the package. If your parcel does not arrive within a timely manner, please contact us and we will administer a search for your parcel.