Privacy Policy

Softmats is a retailer that trades utilising the Internet through this website. Softmats is committed to protecting the personal privacy of our customers, and observes the National Privacy Principles pursuant to the Commonwealth Privacy Act 1988.

Personal information about our customers, including your name, address, telephone number and other personal details will be handled appropriately, and you may contact us at any time to request details about what information we hold, or to request it to be changed or deleted.


  • Will only collect the personal information about a customer that we need to do business with the customer. This will usually be a name, address, contact telephone number, e-mail address, delivery details and purchasing information (for example the items being purchased or placed as a special order).
  • Does not sell or rent personal information about our customers, including names, addresses and telephone numbers, to any outside person or organisation.
  • Will only ever use a customer's personal information for Softmats marketing purposes if we have first requested and received your permission to do so.
  • Does not collect personal information unless it is necessary for us to carry out our functions and activities as a retailer. We only collect such information by lawful and fair means and in an unobtrusive way.

Softmats will let you know:

  • When we collect information about you;
  • What Information we collect and hold about you and why we collect such information;
  • How that information is used by us and any organisations, or types of organisations that the information would usually be disclosed to; and If the law requires the collection of such information; and the consequences, if any, of you not disclosing such information; and that you can access such information and how you can access such information; and how you can correct such information if it is not correct.

Wherever possible you have the option of transacting with us anonymously as a customer. Once you decide to make an on-line purchase you will need to cease to be anonymous. We require your details in order to process your purchase and deliver it to you. Failure to complete this information fully may mean that you will not be able to purchase goods using this site. If you wish to purchase from us anonymously, you may do so in person using cash at any of our stores in Australia.

Personal information is requested or collected only when it is required to assist you in efficiently completing your transaction or in handling your inquiry. Generally, there is no obligation to provide us with any of the personal information that we may request, however if you choose not to provide us with the requested information we may not be able to offer the requested service, or we may not be able to handle it as efficiently for you. The information we require in the delivery section must be completed, so that we can deliver the items purchased. Failure to provide a delivery address will mean that the goods will not be delivered. Where the details provided are about a third party, we will inform the third party as to how we received their details.


As is the case with many websites; we automatically receive and record information on our Internet Server logs from your Internet browser including your Internet Provider address and cookie information. 'Cookies" are small files that your web browser places on your computer's hard drive and which enable us to monitor your use of our website. This assists us to develop the site further based on our customer's use of it. The cookies do not allow us to gather any personal information that would identify you or your e-mail address. You have the option of setting your web browser to reject cookies; however this may impact negatively on your experience of this website.

Links to other sites

This site may from time to time contain links to other websites. Softmats is not responsible for the privacy practices nor the content of any linked website. You should be aware that you must read the Privacy Statement related to that site. The Softmats Privacy Statement relates only to the Softmats website.

Disclosure of personal information

Softmats will use and disclose your personal information for the primary purposes of our business as a retailer to facilitate your purchase or in providing the service you have requested, where you consent to such disclosure, or where such disclosure is permitted by the Privacy Act.

The personal information you provide will not be disclosed to any organisation, except: 
To our providers of website hosting, order processing and fulfilment services as may be required to process and dispatch your order Australia Post or a courier company contracted to effect delivery of your purchase. Our accountants if required in the course of their audit procedures as required or authorised by law.

Any third party to whom this information is disclosed will only be able to utilise the information for the sole purpose of enabling the third party to manage and host Softmats website, to fulfil and effect delivery of your purchase, and to ensure the accuracy and validity of Softmats records as well as the proper accounting of the same. The disclosure enables Softmats to retail to you over the Internet.

We will not otherwise provide your personal information to a third party without your approval except in cases required or authorised by law.


Softmats consider the security of your information to be of paramount importance. We have implemented security measures designed to provide the peace of mind you should expect when purchasing goods over the Internet. When you place an order, our secure server uses SSL (Secure Sockets Layer) to connect to our website, which encrypts all the information sent from your computer. Softmats takes measures to ensure that the personal information you have provided to us is kept confidential and secure, and to ensure it is protected from unauthorised access, misuse, disclosure or alteration.

The following points indicate that you have entered a secure session and will be present when you are requested to enter your credit card details:

  • the "https" in place of the usual "http" in your browser address box
  • the small padlock at the foot of your browser: Softmats also has a current SSL certificate, which gives you peace of mind in knowing that we are a legitimate company, and can provide a secure environment in which you can transact.
  • If secure transmission is indicated, Softmats currently uses Thawte 128 bit SSL encryption.

From our website shopping cart checkout we use a payment gateway called 'ANZ eGate', which uses encryption right through to the ANZ's EFTPOS networks where credit card transactions are automatically processed. You can obtain further technical information about our payment gateway by visiting our payment gateway supplier's site:

Our website also offers secure payment methods through PayPal and Afterpay, both of which are secured and controlled by each respective provider.

Information held by this website is protected by encryption and firewall technology. We will also take measures to securely destroy or permanently de-identify personal information when it is no longer required. Please note that while Softmats uses its best endeavours to protect all such information at all times, we cannot be responsible for unauthorised access to the information.

Softmats Privacy Complaint Process

If you are concerned with the way Softmats has handled your personal information, please contact our Privacy Officer. To assist the prompt investigation of your complaint we will make available to you a privacy complaint form, which you will be required to complete and return to us. If we have not handled your personal information in an appropriate way we will take steps to remedy your concerns promptly.

If you are still concerned, you may contact the Privacy Commissioner.

How can you access your personal information?

Softmats will reasonably attempt to ensure that the personal information we hold about you is accurate, up to date, and complete. To assist us to do this please provide us with the correct information and inform us if there is any change in your details.

Please contact us if you would like access to the personal information that we hold about you, if you would like to update it, or if you believe that the personal information we hold about you is incomplete or inaccurate. To protect your privacy and security we may need to take reasonable steps to verify your identity before granting access or making corrections.

Our stores each hold personal information about customers who have lay-bys and special orders. Contact the staff at the particular store that is handling your lay-by or special order and they will be able to assist you to access, correct or delete your personal information.

Customers who have made an online purchase from this website should contact the staff for assistance to access, correct or delete your personal information.

If you have any other enquiry about our privacy policies or procedures, or if you have a query or concern about a privacy matter, please contact:

By e-mail: Click here to email our Privacy Officer

Privacy Officer 
Softmats Pty Ltd
PO Box 4235
Dandenong South
Victoria 3164

Phone: +61 (0) 3 9580 0081

Softmats Privacy Policy

Due to the importance of your privacy, our Privacy Policy will be reviewed and updated as required.

This Privacy Statement is current as at January 2009. Softmats may change or update the policy from time to time.

More information: More information about Australia's Privacy Law and the National Privacy Principles is available from the Federal Privacy Commissioner's website at